We here at Clever Element and all the artists, designers and fair trade groups we represent appreciate your purchase and want you to love your item as much as we do. As many of our items are one of a kind or short run and are paid directly to the artists, we can not honor refunds but will offer store credit within 7 days of original purchase date. If your item arrives damaged, please contact us within 3 days of receipt and we will promptly address any concerns.
All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. For returns postmarked after fifteen (15) days of your receipt of the order, delivery may be refused and the merchandise returned to sender. Returns made after thirty (30) days of receipt will NOT be accepted. Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. We reserve the right to determine eligibility for returns and to update this policy at any time. Returns are for store credit only.
We inspect all merchandise for defects and damage prior to shipment. However, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for return. We are not liable for any damages in the event that merchandise you receive from us is not of the type advertised.
Because most of our items are handmade and original, variations in color, size and shape are inevitable. These variations contribute to the uniqueness of each piece. If you’d like to see the exact item you’d be receiving, please contact us directly and we can show you exactly what we have in stock.